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Dependent upon your account permissions, you can generate session keys for this purpose. 7Ĩ Session Keys One method to start a support session is for your customer to submit a one-time, randomly generated session key on your public site. With Swap scroll and pan gestures, set which of two gestures should scroll the remote mouse wheel and which should pan the screen. If unchecked, the cursor may lag, but its position will be more accurate. If Scale pointer movement is checked, the remote cursor will match your finger movement on the screen. To prevent your screen from dimming during screen sharing, check Keep screen awake. Play Sound Effects will play audible alerts for certain events that occur within the representative console. To change your settings, touch the Settings button at the top of the screen. You also can log out of the representative console. 6ħ Settings Touch the Options button in the upper right corner of the screen to choose if your display name should appear in the list of logged in representatives on the public site. You can choose to have the Bomgar representative console remember your login credentials. Then enter the username and password associated with your Bomgar user account.
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5Ħ How to Use the Representative Console for Android Phones From the login screen, enter your Bomgar site hostname, such as.
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To resolve this issue, either upgrade the Android device or contact the certificate authority to request another root SSL certificate which is compatible with the Android device. The issue is solely related to the Android operating system and not to the Bomgar software. This issue results from a missing root SSL certificate in the Android device's certificate store. 1 Android devices with an operating system prior to 4.0 may encounter a certificate error when attempting to reach your Bomgar site. With this updated build installed on your appliance, you can run the Bomgar Representative Console on your device to provide remote support from virtually anywhere. Your support representative will create a new software build that integrates your SSL certificate. 1 Once you have applied a CA-signed SSL certificate to your Bomgar Appliance, contact Bomgar support. Bomgar does not support using self-signed certificates for the Android Representative Console. IMPORTANT: Your Bomgar Appliance must be equipped with a valid SSL certificate signed by a certificate authority.
The Bomgar Representative Console is supported on Android phones running 2.2 and higher. To run the Bomgar Representative Console on your device, your Bomgar Appliance must be running software version 12.1 or later.
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From your Android device, search Google Play for "Bomgar Rep Console" and then install the app.
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Should you need any assistance, please contact Bomgar support at 4ĥ Installing the Representative Console on an Android Phone The Bomgar Representative Console for Android is available for free download from Google Play. Once Bomgar is properly installed, you can begin supporting customers immediately. Use this guide only after you have performed the initial setup and configuration of the Bomgar Appliance as detailed in the Bomgar Appliance Hardware Installation Guide. Bomgar enables you to support your customers remotely by connecting to them through the Bomgar Appliance.
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If you have any feedback, including any manual errors or omissions, please send an toģ Table of Contents Guide to the Representative Console for Android Phones 4 Installing the Representative Console on an Android Phone 5 How to Use the Representative Console for Android Phones 6 Settings 7 Session Keys 8 Support Session Queues 10 Active Sessions 12 Jump Clients 13 Team Chat 14 Support Session Overview 15 Support Session Tools 15 Elevate Customer Client 16 Transfer Session 17 Share Session 19 Remove Rep 21 Add Bomgar Button 22 Pin Jump Client 25 Close Session 27 Chat 29 Screen Sharing 31 Screen Sharing Tools 31 System Information 33 Summary 34 3Ĥ Guide to the Representative Console for Android Phones This guide is designed to help you install Bomgar onto your Android device and understand the features of the solution. Help us provide you with excellent service. At Bomgar, customer service is a top priority. 1 Representative Console for Android Phone Version 2.1Ģ Thank you for using Bomgar.
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